Fundraising & Donor Charter

The ILCU International Development Foundation are committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We adhere to the Statement of Guiding Principles for Fundraising.

The Foundation is committed to ensuring openness, transparency and integrity to our beneficiaries and to our donors. The Foundation operates to the triple lock standards of: transparent reporting, good fundraising and governance. 

The Foundation:

• Confirms its commitment to the principles set out in the Statement of Guiding Principles for Fundraising by a statement to that effect in its annual report.
• Has a Donor Charter which is consistent with the Statement of Guiding Principles for Fundraising.
• Regularly monitors compliance with the Statement of Guiding Principles for Fundraising and compliance reports are received regularly by the governing body.
• Considers the Statement of Guiding Principles for Fundraising when planning all fundraising activity.
• Provides honest, open and transparent disclosure when fundraising from the public.
• Has appointed a member a senior member of staff to be responsible for compliance with the Statement of Guiding Principles for Fundraising.
• Ensures that fundraising staff are provided with information and training on the Statement of Guiding Principles for Fundraising and its implementation.
• Has a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising. Feedback is recorded for review by relevant staff including the CEO and Board. Feedback is responded to promptly and appropriately.
• Prepares financial reports consistent with the requirements of the Charities Act 2009 which include a statement concerning the extent to which control of the organisation is independent of its funding sources.
• Ensures that all donations are tracked and recorded and complies with data protection requirements.
• Is accessible to the public through a number of readily available contact options.

The Foundation is also a signatory to the Dóchas Code of Conduct on Images and Messages. 

The Foundation commits to ensuring the following:

• It is as easy as possible to make a feedback or a complaint.
• We welcome all feedback and are grateful for your interest in our work.
• We truly value any feedback or comment on our work as it helps us ensure we maintain our high standards.
• We treat any feedback seriously whether it is made by post, telephone or email.
• We treat as a complaint any clear expression of dissatisfaction within our operations which calls for a response.
• We will deal with it quickly, politely and respectfully.
• We will respond accordingly – for example with an explanation or an apology where we have gotten things wrong and information on any action taken etc.
• We learn from our complaints, use them to improve and monitor at management level.

If you wish to give us feedback or if you have a complaint about any aspect of our work, you can contact us in writing, via email or by telephone. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Email: foundation@creditunion.ie

Phone: +353 1 614 6700

Post: International Development Foundation, Irish League of Credit Unions, 33-41 Lower Mount St., Dublin 2

We can be contacted via phone Monday to Friday, 9.00 – 4.45pm, alternatively you can leave a voicemail and we will get back to you.

If you make a complaint over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 14 days, and do everything we can to resolve it within 28 days. If this is not possible, we will explain why and provide a new deadline.