The ILCU International Development Foundation are committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We adhere to the Statement of Guiding Principles for Fundraising.
The Foundation is committed to ensuring openness, transparency and integrity to our beneficiaries and to our donors. The Foundation operates to the triple lock standards of: transparent reporting, good fundraising and governance.
The Foundation is also a signatory to the Dóchas Code of Conduct on Images and Messages.
The Foundation commits to ensuring the following:
If you wish to give us feedback or if you have a complaint about any aspect of our work, you can contact us in writing, via email or by telephone. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.
Phone: +353 1 614 6700
Post: International Development Foundation, Irish League of Credit Unions, 33-41 Lower Mount St., Dublin 2
We can be contacted via phone Monday to Friday, 9.00 – 4.45pm, alternatively you can leave a voicemail and we will get back to you.
If you make a complaint over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 14 days, and do everything we can to resolve it within 28 days. If this is not possible, we will explain why and provide a new deadline.