The Foundation is committed to ensuring accountability and transparency with regard to all aspects of our international development work. The Foundation is a registered charity in Ireland, its registered number is 20024314. Its revenue registered charity number is CHY 9704. The Foundation is also registered with the Companies Registration Office; its registered company number is 144006.
The Foundation is governed by a Board of Directors which is responsible for ensuring the successful delivery of the organisation’s objectives, setting its strategic direction, and upholding its values and ethos. The Foundation Board of Directors all serve in a voluntary capacity. The Board of Directors comprises of three ILCU Directors, two non-ILCU Directors, ILCU Supervisor and an Advisory Board Member.
The Board of the Foundation is accountable to:
The Board is committed to maintaining the highest standards of corporate governance. In addition the Board and staff adhere to all legislation, standards and codes which are developed for the sector in Ireland. The Foundation adheres to the following:
In addition the Foundation is a member of a number of umbrella organisations representing charities and overseas NGOs. The Foundation is a member of:
Please click on each policy below to learn more.
As a charity seeking donations from credit unions and their members we, ILCU International Development Foundation Ltd., are committed to compliance with the Statement of Guiding Principles for Fundraising set down by the Irish Charities Tax Reform Group.
Our pledge is to treat all our supporters with respect, honesty and openness.
We will ensure that we are accountable and transparent in every facet of our business, so that donors and prospective donors can have full confidence in all aspects of the way we run our organisation.
We commit that you, our supporters and prospective donors will:
The Foundation is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.
We welcome both positive and negative feedback. Therefore we aim to ensure that:
If you do have a complaint about any aspect of our work, you can contact the Foundation in writing or by telephone. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.
ILCU International Development Foundation,
33-41 Lower Mount Street,
Tel: 353 1 614 6746 | Email: firstname.lastname@example.org
What Happens Next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
What if a complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to the Chairman of the ILCU Foundation Board. The Chairman will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.
This complaints procedure does not apply to ILCU Foundation staff.